Terms of Use for the Osteopathic Center and IV Suite by OC
Effective Date: January 1, 2025

Welcome to the Osteopathic Center and IV Suite by OC (collectively referred to as “we,” “us,” or “our”). These Terms of Use and Privacy Policy (the “Agreement”) outline the rules and practices that apply when you access or use our website, mobile applications, memberships, wellness services, or communicate with us via text, call, or email (collectively, the “Services”).

By using our Services, you agree to the terms outlined in this Agreement. If you do not agree, you must discontinue use of the Services immediately.

1. Acceptance of Terms

By using our Services, you confirm that you:

• Are at least 18 years old (21+ for IV services unless accompanied by a legal guardian or physician).

• Have read, understood, and agreed to these Terms of Use and our Privacy Policy.

• Consent to receiving text messages and phone calls related to appointments, updates, and promotions (see Section 6 for SMS terms).

2. Scope of Services

We are a licensed medical practice offering a wide range of integrative, regenerative, and wellness-based medical services. These include intravenous (IV) therapy, osteopathic manual medicine, functional and holistic consultations, regenerative treatments using orthobiologics (such as platelet-rich plasma [PRP], bone marrow aspirate, amniotic tissue-derived products), and aesthetic regenerative procedures for skin, face, and hair. We also provide sexual wellness therapies, musculoskeletal injections, hormone consultations, and treatments addressing chronic conditions and environmental toxicities. All services are performed by licensed healthcare professionals. In case of medical emergency, call 911. Our Services are not intended for emergencies.

3. Membership Terms

3.1 Eligibility

Memberships are available to individuals 18 years and older. By purchasing a membership, you confirm that you meet this requirement.

3.2 Registration

To enroll, you must provide accurate and complete information during registration. You are responsible for keeping your account details up-to-date.

3.3 Payment

Membership fees must be paid in full at the time of enrollment unless a payment plan is offered. All fees are non-refundable except as specified in Section 7.

3.4 Commitment Period

Memberships require a minimum 3-month commitment. Early cancellation is not eligible for refunds. After the initial period, membership may be canceled any time with 10 days’ notice before your next billing cycle.

3.5 Pause Option

Members may pause their membership for up to 6 months for a fee of $50/month. During the pause period, membership benefits are not active, but the original initiation fee will be waived upon resumption. To pause, written notice must be provided prior to the next billing cycle.

3.6 Initiation Fee

A one-time initiation fee, unique to each membership, is required to enroll in the membership program. If the membership is canceled, the initiation fee will apply again for re-enrollment. This fee is waived for paused memberships if resumed within six months.

3.7 Auto-Renewal

Some memberships automatically renew at the end of the term. You will be notified of the renewal and have the option to cancel before the renewal date. Memberships auto-renew monthly unless canceled. You will be billed on the same calendar day each month. Payment must be valid and up-to-date to retain benefits. Late or failed payments may result in account suspension.

3.8 Membership Benefits

Membership benefits include discounts, priority scheduling, exclusive treatments, and any other perks outlined at the time of purchase. Details are subject to change without notice. Memberships are personal and non-transferable. Benefits cannot be shared or applied to others unless explicitly stated. Services are subject to availability. Some treatments may require additional approval based on your medical history.

4. Payment, Cancellations, and Refunds

Appointments: By scheduling an appointment, you agree to pay the fees indicated at the time of booking. Payments may be processed at the time of scheduling or upon receipt of services, as specified.

We accept all major credit and debit cards, HSA/FSA cards, and contactless payments, checks, Wire transfers.

• Appointments canceled under 48 hours prior to the appointment are subject to a $75 fee.

• Appointments canceled within 10 minutes of booking are eligible for a full refund.

• Missed appointments are non-refundable and incur a $75 fee.

• Refunds are issued only in cases of provider unavailability or error.

• If a procedure cannot be completed (e.g., due to vein access failure), a refund may be issued minus a consultation fee.

• Dissatisfaction completed services does not qualify for refunds.

• If a patient voluntarily discontinues or fails to complete a treatment series or protocol, the full treatment amount remains due and is non-refundable.

5. User Responsibilities

You agree to:

• Provide accurate personal, medical, and billing information.

• Refrain from misusing the Services or engaging in fraudulent activity.

• Abide by clinic protocols and treatment plans.

6. Messaging Terms & SMS Consent (A2P 10DLC Compliance)

By providing your phone number, you agree to receive automated and non-automated text messages and calls related to your appointments, membership, service reminders, and promotions.

• Opt-Out: You can opt-out at any time by replying “STOP.” Message and data rates may apply.

• Data Usage: We only use your mobile number for purposes related to our Services. We do not sell or rent your information to third parties.